Customer Care Executive-Vikhroli-Mumbai

1 - 5 Years
Mumbai, Navi Mumbai, Mumbai Suburbs

Job Description

Exp : 1-5 yrs in CS
Salary Range: 15 - 23 k per month
Location: Vikhroli
Edu : Any graduate/Non graduate
  1. Inbound and Outbound Calling
  2. Customer Retention and Escalation Handling/Problem Solving & giving Customer Satisfaction
  3. Coordination with different team to resolve issues of the Customer(s)
  4. MIS / Data
  5. Handled Blended process (80% Voice,20% Email & Chats)
  • Rotational day shift - any 9 hour shift from 6 am to 11 pm
  • Weekoff - Rotational wo, 4 WO during probation, after confirmation will get alternate 2 WO (Week off)

Salary: INR 1,75,000 - 2,75,000 PA.

Industry:Medical / Healthcare / Hospitals

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Telecalling/Telemarketing Executive


Desired Candidate Profile

Please refer to the Job description above

Company Profile

HyrEzy Talent Solutions

It is leading in-home healthcare patient-care service provider serving ~900 patients/day in Mumbai and Delhi . We offer medical care at home, workplace or travel including consultations, nursing, attendant care, InfantCare, Physiotherapy, diagnostic lab, equipment and pharmacy through its 1500+ specially trained medical and paramedic professionals. It has aggressive plans to grow PAN india and grow 4-6X in the coming 2 years
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Recruiter Name:Vaanee Latta

Contact Company:HyrEzy Talent Solutions